How to Order
Q: How do I place an order?
A. Online: We work hard to make your online ordering experience easy and effortless. If you experience an issue placing your order, please contact Customer Service at 1-800-222-3909, Monday through Friday between 8:30 A.M. and 4:30 P.M and we will be happy to guide you through the process.
Q: I’m tax exempt. Can I apply it to my order?
A. We currently are unable to process tax-exempt orders online. If you are looking to place a tax-exempt order just submit your purchase order information to one of the following emails and we will get it processed for you:
- If you would like to place a tax-exempt order for schools, please email customer service at [email protected].
- Submit your purchase order with item numbers, billing/shipping information along with a copy of your tax-exempt certificate.
- We will no longer be able to credit orders placed online that have already been charged tax.
- If you would like to place a tax-exempt order for dealers, please email sales support at [email protected].
Q: How do I know my order was placed?
A. Once you complete the checkout process, you will receive an order confirmation to the email you provided. No order confirmation? Check your spam folder, as sometimes confirmations like to sneak in there.
Q: Why was my credit card charged twice?
A. Upon placing your order, your financial institution may place a pre-authorization hold for the funds on your account. This preauthorization hold will fall off within 3-5 business days. Once your order has shipped the actual changes will be applied to your credit card.
Q: Can I modify or cancel my order?
A. We do our best to get your order processed and delivered to you as quickly as possible. Once your order has been submitted, we are unable to make any changes or cancel your order.
Q: Why isn’t my promo code working?
A. Please note that you are able to use one promo code per order (excludes sale items).